Frequently Asked Questions
Everything you need to know about your gear and your order.
How long does shipping take for heavy gym equipment?
Standard shipping for accessories takes 3-5 business days, while larger items like treadmills or weight racks typically arrive within 7-10 business days via our specialized freight partners.
What is your return policy on fitness apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, items like compression gear and water bottles cannot be returned once opened.
Do you offer warranties on Tango Sports equipment?
Yes, all Tango Sports strength and cardio equipment comes with a standard 1-year manufacturer warranty covering defects in materials and workmanship.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking link and a unique ID to monitor your gear's journey to your doorstep.
Do you offer assembly services for home gyms?
We provide professional assembly services for an additional fee in select metropolitan areas. You can select the 'Expert Assembly' option at checkout if it is available for your zip code.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger equipment purchases.